Refund policy

Refund & Warranty Policy — FriendRedLight™

30-Day Satisfaction Guarantee

• Test your device at home during a 30-day trial.
• Not satisfied? Return it within 30 days for a full refund (light signs of normal use are acceptable).
• Refunds are processed back to your original payment method within 3–7 business days, depending on your bank or payment provider.

1-Year Limited Warranty

• All FriendRedLight™ devices include a 1-year warranty, covering:
  • Manufacturing defects
  • Component or power failures
  • Faulty LEDs
• Under normal use, we will repair or replace your device at no cost.
• To request warranty service, contact us at:
  📧 hello@friendredlight.com
  Include your order number and a brief description of the issue.

UK Returns — Simple & Hassle-Free

• UK customers enjoy a smooth, convenient return process.
• Return Address:
  FriendRedLight UK Returns
  68A Eversholt Street
  London NW1 1DA
  United Kingdom
• No handling or restocking fees.
• Customers only cover return postage.
• Refunds are processed within 24 hours of delivery confirmation (actual posting time depends on your bank).

International Returns

• Unopened items: 10% inspection fee
• Opened or lightly used items: 20% inspection fee
• Return shipping varies by carrier and location.
• Inspection fees cover handling, testing, and international logistics.

Damaged or Faulty Items

• All items are quality-checked before shipment.
• If your order arrives damaged or defective, contact us within 48 hours and provide:
  • Clear photo/video evidence
  • Your order number
• Options:
  ✔ Free replacement
  ✔ Full refund
• Claims after 48 hours may not be eligible.

Bundle Purchases

• Returning the full bundle → full refund
• Returning part of a bundle → refund based on the discounted value of returned item(s)

Return Requirements

• Device in working condition
• All original accessories included
• Only light, normal-use signs
• Severe damage, missing components, or misuse may reduce your refund

Chargebacks & Payment Disputes

• Please contact us first before filing a chargeback.
• Filing a dispute without contacting us may delay resolution or affect eligibility for refunds or replacements.

Our Commitment

FriendRedLight™ aims to make red light therapy safe, accessible, and worry-free.
Clear, fair, and transparent — your comfort comes first.
Thank you for choosing FriendRedLight™.